FAQs Frequently Asked Questions

Reservations

What are the driver requirements for hiring a vehicle?

We only accept fully unrestricted licences. A learner, provisional, probationary, or restricted licence is not accepted.
What other documents do I need to rent a car?
What is the minimum age requirement to rent a car?
Can I use a debit card to rent a car?

Coverages

Do you offer accident excess reduction?

All Horizon vehicles have comprehensive insurance with a standard payable excess that is applicable to renters in the event of an accident. This payable excess can be reduced by taking one of our Premium or Standard package excess options at the time of booking. The maximum payable excess without a package option is $2,750.
We offer 3 levels of coverage. Please visit our fees page for more information.
Are there exclusions to the accident excess reduction options?
Examples of these exclusions to the accident excess reduction options are not limited to, but may include the following:
Reversing damage
Overhead (roof) damage
Undercarriage damage
Water damage (e.g., mechanical, electrical-related issues caused by water)
Hail damage
Negligence or Abuse
Damage caused by the use of an incorrect fuel type

Security bonds

How do our Security Bonds work?

The Customer authorises the Hire Car Company to charge a Security Bond approximately 24 hours prior to your booking start time. Details as follows:
A $500 payment will be charged to the customer and held by the Car Hire Company. This amount is fully refunded upon safe and clean return of the vehicle. Deductions may apply for damage or cleaning fees.
Security Deposits are returned immediately upon the safe return of the vehicle. The exact time the funds become available will depend on your bank. If you have not received your funds within 14 days, please contact us.

Rental locations

What are your pick-up locations?

We offer 3 pickup and drop-off locations, Fullarton, Keswick, and the Adelaide Airport.
Do you deliver anywhere in Adelaide?

Vehicles & driving

Is there a distance limit on the rental?

All our rentals, excluding Sport Series and Long Term Rentals, include FREE unlimited kilometres.
How do I extend my rental period?
Can I add an additional driver?
Do you have any restrictions on where I can drive the rental car?
Do you allow pets in your rental cars?
What should I do in case of an accident or breakdown?

In the unfortunate event of a breakdown, please call 0418 218 047.
In the unfortunate event of an accident, please call us immediately to notify us, and then we will email you a form that needs to be completed within 24 hours of the accident occurring. Failure to do so will result in any excess reduction option (if applicable) becoming void. All accidents must be self-reported to the police; Horizon Car Rentals CANNOT perform a report on your behalf.
Do you offer long-term rentals?
Can I return a car early?
What is your fuel policy?
What is your cancellation policy?

Additional fees

Are there any additional fees I should be aware of?

We do our best to minimise any additional fees to give you the best rate we can. However, violations of our policies such as smoking or failing to refuel may result in an additional fee. Please visit our fees page for a full breakdown of our additional fees.
Are there any age-based surcharges?
What happens if I return the car late?

Please note that these FAQs are intended as general information and may be subject to specific terms and conditions. For more detailed information, feel free to contact our customer support team.

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Or Call +61 418 218 047